Tag Archives: help desk news

Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

Software Advice found that 37 per cent of Canadian prospective buyers are still using manual methods, while 26 per cent are looking to replace existing help desk software. Eleven per cent have multiple systems they are looking to replace and … Continue reading

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Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software

Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company’s Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body … Continue reading

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Summer 2015 Rankings of the Best Help Desk Platforms, Based on User Reviews

The updated Grid℠ report for help desk software, published today by business software review platform G2 Crowd, ranks 10 products to help purchasers in their selections. Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction … Continue reading

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A champion emerges in IT Service Management

In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business. Differentiation in … Continue reading

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Where is the ITSM Industry Going?

Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered: Read more @ http://ift.tt/1AeOIMe via Blogger … Continue reading

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Microsoft moves its tanks closer to the front in the service management wars

We’ve been predicting the field service management wars at diginomica for some time now. Last year Oracle fired off an opening salvo with the acquisition of TOA Technologies. Yesterday Microsoft moved its tanks closer to the front with the purchase … Continue reading

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ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports

ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers’ IT help desk data.  The Pleasanton, California-based … Continue reading

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