Monthly Archives: August 2012

Mobile Customer Engagement Made Easier: Comm100 Live Chat for iPad Released

VANCOUVER, Aug. 30, 2012 /PRNewswire/ — Comm100, the leader in customer service and communication software, has just announced the release of Comm100 Live Chat for iPad (http://livechat.comm100.com/ipadchat.aspx), an iPad app that makes live customer engagement easier and more convenient than … Continue reading

Posted in help desk news, IT Help Desk Software | Tagged , | Leave a comment

HootSuite Extends Its Social Media Wings With Evernote, Storify, Zendesk Integrations

HootSuite, the Vancouver-based developers of a social media management dashboard for enterprises and other power users, is adding three new outlets to the list of social networks that are supported on its platformRead more @ http://www.chronline.com/life/tech/article_5c1943e1-ac03-52d0-a4dc-613670b97008.html via Blogger http://it-help-desk-software.blogspot.com/2012/08/hootsuite-extends-its-social-media.html

Posted in help desk news, IT Help Desk Software | Tagged , | Leave a comment

[Infographic] Improve Your Customer Service – “Destination Customer Satisfaction”

via Blogger http://it-help-desk-software.blogspot.com/2012/08/infographic-improve-your-customer.html

Posted in Help Desk Infographics | Tagged | Leave a comment

SolarWinds Introduces the IT Industry’s First and Only Free VoIP Management Tool to Track Call Detail Records — SolarWinds VoIP Call Detail Record Tracker

AUSTIN, TX — (Marketwire) — 08/29/12 — SolarWinds® Inc. (NYSE: SWI), a leading provider of powerful and affordable IT management software, announced today the release of SolarWinds VoIP Call Detail Record Tracker, a robust free tool to help IT pros … Continue reading

Posted in help desk news, IT Help Desk Software | Tagged , | Leave a comment

IT Customers Weather “Summer of Hackers” Protected by ManageEngine Password Manager Pro

Password Manager Pro secures physical, virtual, cloud assets for 2,000+ customers Password Manager Pro now manages privileged passwords for VMware vSphere® Download fully functional, free 30-day evaluation edition at http://ow.ly/9xwpb VMworld US 2012   PLEASANTON, Calif.–(BUSINESS WIRE)–ManageEngine, the real-time IT … Continue reading

Posted in help desk news, IT Help Desk Software | Tagged , | Leave a comment

Quest Launches Toad Business Intelligence Tools

Quest Software is entering the business intelligence (BI) tools fray with new software that the company has named Toad Business Intelligence Suite. According to Quest, the software, which follows in the tradition of the company’s Toad database developer tools, eliminates many of the … Continue reading

Posted in help desk news | Tagged | Leave a comment

Gartner Magic Quadrant for IT Service Support Management Tools

IT service desk tools themselves are no longer sufficient for maintaining business productivity. IT organizations selecting these tools should use this Magic Quadrant to evaluate vendors regarding technical requirements and ongoing infrastructure and operations maturity improvement efforts. Market Definition/Description IT … Continue reading

Posted in help desk news, IT Help Desk Software, ITIL | Tagged , , | Leave a comment