A champion emerges in IT Service Management

In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business.

Differentiation in the ITSM market has moved on significantly from ticket tracking and basic self-service, to the provision of enterprise-wide service which offers cohesive knowledge management, collaboration and features, such as game mechanics, that are laser focused on the business needs.
Info-Tech Research Group, North America’s fastest growing full-service IT analyst firm, has unveiled their latest analysis of the ITSM space with the publication of the ‘2015 Enterprise Service Desk Software Vendor Landscape’.
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