Category Archives: help desk software

7 Reasons Why Help Desk Software is Better Than Email

Posted on March 23, 2015 by helpdesktool

Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that … Continue reading →

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Groove Launches API for Its SaaS Help Desk Solution

Posted on December 29, 2014 by helpdesktool

Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company’s functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and … Continue reading →

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