Category Archives: help desk software

7 Reasons Why Help Desk Software is Better Than Email

Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that … Continue reading

Posted in help desk software | Tagged | Leave a comment

Groove Launches API for Its SaaS Help Desk Solution

Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company’s functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and … Continue reading

Posted in api, help desk news, help desk software, saas, software as a service | Tagged , , , , | Leave a comment