Author Archives: helpdesktool

ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

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ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

Image originally posted on ManageEngine ServiceDesk Plus via Blogger http://ift.tt/2sE0wI4

Posted in Help Desk Infographics, Help Desk Software Tips, Infographics, KBase, Knowledge Base | Tagged , , , , | Leave a comment

Free ITSM webinar : 6 IT help desk lessons from the casinos of Vegas

Source : manageengine.com ITSM can be a game of chances and isn’t always a sure bet. Anything can fall through the cracks leading to disasters. So what better place to learn about ITSM than the casinos. Come have some fun at … Continue reading

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‘OK Google’ commands: The Complete list

There’s a lot you can tell your Android phone to do. Yes, even “take a selfie.” What with Google Now, use voice commands to create reminders, get help with trivia questions, and, yes more! Check out this video:https://www.youtube.com/watch?v=qnGNfz7JiZ8 And, with … Continue reading

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Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

Software Advice found that 37 per cent of Canadian prospective buyers are still using manual methods, while 26 per cent are looking to replace existing help desk software. Eleven per cent have multiple systems they are looking to replace and … Continue reading

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Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software

Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company’s Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body … Continue reading

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Summer 2015 Rankings of the Best Help Desk Platforms, Based on User Reviews

The updated Grid℠ report for help desk software, published today by business software review platform G2 Crowd, ranks 10 products to help purchasers in their selections. Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction … Continue reading

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