Monthly Archives: July 2013

ITIL Simplified with ServiceDesk Plus – A Walk-through with Real-Time Scenario

We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus. This is a Real-time scenario that can happen to anyone. Imagine your payroll system going down by the end of the month. … Continue reading

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Different Kinds of Help Desk Callers – Infographic

Here is an interesting infographic from ManageEngine ServiceDesk Plus. Image originally posted on Help Desk Infographics, ManageEngine ServiceDesk Plus via Blogger

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