Monthly Archives: December 2014

ManageEngine Integrates ServiceDesk Plus Software With Zoho Reports

ManageEngine has integrated its ServiceDesk Plus help desk software with the Zoho Reports online reporting and business intelligence (BI) application, enabling managed service providers (MSPs) to use ServiceDesk Plus to analyze their customers’ IT help desk data.  The Pleasanton, California-based … Continue reading

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Groove Launches API for Its SaaS Help Desk Solution

Software-as-a-service help desk software provider Groove has launched an API. The JSON REST API allows Groove customers to integrate the company’s functionality directly into their apps. For instance, tickets can be created based on actions taken within an app, and … Continue reading

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Help Desk Software Provider iSupport Software Announces Version 14

n a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world’s first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop … Continue reading

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SolarWinds Integrates Web Help Desk With DameWare Remote Support

SolarWinds (SWI) has integrated its Web Help Desk solution with DameWare’s Remote Support software, enabling IT and managed service providers (MSPs) to immediately address customers’ IT problems. The integration allows service technicians to launch remote support sessions directly from asset … Continue reading

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