Monthly Archives: May 2012

ManageEngine Flash Mob at HDI 2012, Orlando

Nowadays, a website which attracted most of my attention is ithelpdesksoftware.com which is basically a help desk software review website. It made my help desk research and analysis by proving us with the fxf listing and review of popular help … Continue reading

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SDITS – The Service Desk & IT Support Show Highlights

From the official website,  here the description goes… “The Service Desk & IT Support Show took place on 24th & 25th April at Earls Court and saw thousands of IT Service Management & IT Support professionals pass through its doors. … Continue reading

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Zendesk Announces Best-Selling Author Micah Solomon Will Join Its 2012 Customer Service Hero Tour

Zendesk ( http://www.zendesk.com/ ), the proven cloud-based help desk software, announced today that it will kick off a multi-city Customer Service Hero tour in Denver, Austin and Chicago. The series of half-day events are free of charge and will teach … Continue reading

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Lakeside Software Introduces SysTrack Resolve

Lakeside Software, a leader in business intelligence solutions for IT professionals, announced the release and general availability of SysTrack Resolve. SysTrack Resolve provides first level Help Desk technicians with unprecedented insight into application usage and resource utilization, enabling prompt resolution … Continue reading

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UK’s Service Desk & IT Support Show announces its 2012 Exhibitor Show Highlights

The Service Desk & IT Support Show returns to London’s Earls Court on 24-25 April, with over 80 leading suppliers demonstrating 250+ products and services. The UK’s biggest showcase for the IT Service Management and IT Support Industry, the following … Continue reading

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