Monthly Archives: July 2012

How ITIL-based IT Help Desk can help Small and Medium Businesses

Introduction: Everybody figures out Bob! Steve Is profitable In a IT Team ones Cost Programs company. If the Health provider office Administrator Have access to a problem, They begin to Or simply shoot your guy Coupled with say, “Hey Bob, … Continue reading

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Why is IT Help Desk Software Even Necessary?

For the longest time I kept asking why IT help desk software was even necessary. I think that I really didn’t understand the purpose of the program and therefore was unable to recognize its importance. I was thinking it was … Continue reading

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The Best Way To Consider Precautionary Features Of An Service Desk Software System?

Security is everything when referring to choosing a help desk system. Before you commit yourself to a seller, judge whether they are going to give you complete integrity, confidentiality, and high reliability in accessing information and shopper details. Does the … Continue reading

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ManageEngine Celebrates SysAdmin Day 2012 with SuperAdmin Contest

PLEASANTON, Calif.–(BUSINESS WIRE)– In honor of the 13th annual System Administrator Appreciation Day — Friday, July 27, 2012 — ManageEngine, the real-time IT management company, invites everyone to gift their SysAdmins with a well-earned ‘thanks’ and the chance to win … Continue reading

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Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories

Johns Hopkins University Selects SysAid to Manage IT Help Desks and Asset Inventories Tel Aviv, Israel – July 19th, 2012 – SysAid Technologies Ltd. (www.sysaid.com), a leading global provider of IT Service Management (ITSM) software solutions, announced today that its … Continue reading

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WebHelpDesk acquired, Mac and Linux versions disappear

The company that makes this software just got acquired by another IT software company called Solarwinds, but apparently Solarwinds is planning to do things over there a little differently: the Mac and Linux version download links have been removed from … Continue reading

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BMC Software Delivers ‘Chart and Compass’ to Help IT Map the User Experience in the Cloud

A poor user experience can kill businesses running customer-facing applications in the cloud. To complicate matters even more, typical user feedback such as “the application is running too slow” is not often specific enough to pinpoint and fix the problems … Continue reading

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