ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

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ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

Image originally posted on ManageEngine ServiceDesk Plus

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Free ITSM webinar : 6 IT help desk lessons from the casinos of Vegas

Source : manageengine.com

ITSM can be a game of chances and isn’t always a sure bet. Anything can fall through the cracks leading to disasters. So what better place to learn about ITSM than the casinos. Come have some fun at this free webinar where you’ll learn about ITSM through clever casino analogies. We’ll teach you how some simple tips from the casinos can help make your ITSM a sure winner.
In this webinar, you’ll learn about:

• IT service delivery tips and tricks
• ITSM best practices across modules
• ServiceDesk Plus’s ITSM capabilities

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‘OK Google’ commands: The Complete list

There’s a lot you can tell your Android phone to do. Yes, even “take a selfie.”

What with Google Now, use voice commands to create reminders, get help with trivia questions, and, yes more!

Check out this video:
https://www.youtube.com/watch?v=qnGNfz7JiZ8

And, with today’s update from Google, the voice assistant’s response will sound more natural than ever.

Check a long list of OK, Google commands to help you get more done with just your voice.
There are two ways to say a command.
Newer Android devices, just say “OK Google,” followed by a question or task. For example, if I wanted to know the weather, I could say “OK Google, what’s the weather like today?” and a few seconds later Google Now would provide the forecast.
Tap on the microphone button in the Google search bar, and skip the “OK, Google” portion of the conversation. If the search bar isn’t on a home screen, swipe right from the primary home screen to see Google Now.
If “OK, Google” isn’t working for you, make sure that feature is enabled. Head to the Google Now app, go to Menu > Settings > Voice > “OK Google” detection.
The complete list of Google commands

“OK, Google”

The basics

Open [app name]. Example: “Open Gmail.”
Go to [website]. Ex.: “Go to google.com.”
Call [contact name]. Ex.: “Call Mom.”
Text or Send text to [contact name]. Ex.: “Text Wife I’m running late.”
Email or Send email. Ex.: “Email Wife subject Hi message I’m running late, sorry.” You can also add CC and BCC recipients.
Note to self [contents of note].
Start a list for [list name].

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Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

Software Advice found that 37 per cent of Canadian prospective buyers are still using manual methods, while 26 per cent are looking to replace existing help desk software. Eleven per cent have multiple systems they are looking to replace and another 11 per cent have nothing in place.


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Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software

Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company’s Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body for the technical service and support industry. HDI recently released its top 50 elite players, and Synergis Software was ranked #8 on HDI’s CSAT Elite 50 list.
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Summer 2015 Rankings of the Best Help Desk Platforms, Based on User Reviews

The updated Grid℠ report for help desk software, published today by business software review platform G2 Crowd, ranks 10 products to help purchasers in their selections.

Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction scores with a large market presence.
TeamSupport, HappyFox, Help Scout and Agiloft earned high customer satisfaction scores with a smaller market presence than Leaders, and were named High Performers. TeamSupport earned the highest overall customer satisfaction score.

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A champion emerges in IT Service Management

In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business.

Differentiation in the ITSM market has moved on significantly from ticket tracking and basic self-service, to the provision of enterprise-wide service which offers cohesive knowledge management, collaboration and features, such as game mechanics, that are laser focused on the business needs.
Info-Tech Research Group, North America’s fastest growing full-service IT analyst firm, has unveiled their latest analysis of the ITSM space with the publication of the ‘2015 Enterprise Service Desk Software Vendor Landscape’.
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Where is the ITSM Industry Going?

Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:
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Microsoft moves its tanks closer to the front in the service management wars

We’ve been predicting the field service management wars at diginomica for some time now. Last year Oracle fired off an opening salvo with the acquisition of TOA Technologies.

Yesterday Microsoft moved its tanks closer to the front with the purchase of FieldOne, a 53-strong New Jersey-headquartered provider of cloud-based field service applications.

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