ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

Build help desk knowledge base (KBase) infographic

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ITSM Infographic – 6 Steps to Build an Effective Help Desk Knowledge Base (KBase)

Build help desk knowledge base (KBase) infographic

Image originally posted on ManageEngine ServiceDesk Plus

via Blogger http://ift.tt/2sE0wI4

Posted in Help Desk Infographics, Help Desk Software Tips, Infographics, KBase, Knowledge Base | Tagged , , , , | Leave a comment

Free ITSM webinar : 6 IT help desk lessons from the casinos of Vegas

Source : manageengine.com

ITSM can be a game of chances and isn’t always a sure bet. Anything can fall through the cracks leading to disasters. So what better place to learn about ITSM than the casinos. Come have some fun at this free webinar where you’ll learn about ITSM through clever casino analogies. We’ll teach you how some simple tips from the casinos can help make your ITSM a sure winner.
In this webinar, you’ll learn about:

  • IT service delivery tips and tricks
  • ITSM best practices across modules
  • ServiceDesk Plus’s ITSM capabilities
Register now – http://ift.tt/2mvhbcb

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‘OK Google’ commands: The Complete list

There’s a lot you can tell your Android phone to do. Yes, even “take a selfie.”
What with Google Now, use voice commands to create reminders, get help with trivia questions, and, yes more!
And, with today’s update from Google, the voice assistant’s response will sound more natural than ever.
Check a long list of OK, Google commands to help you get more done with just your voice.
There are two ways to say a command.
Newer Android devices, just say “OK Google,” followed by a question or task. For example, if I wanted to know the weather, I could say “OK Google, what’s the weather like today?” and a few seconds later Google Now would provide the forecast.
Tap on the microphone button in the Google search bar, and skip the “OK, Google” portion of the conversation. If the search bar isn’t on a home screen, swipe right from the primary home screen to see Google Now.
If “OK, Google” isn’t working for you, make sure that feature is enabled. Head to the Google Now app, go to Menu > Settings > Voice > “OK Google” detection.
The complete list of Google commands
“OK, Google”
The basics
Open [app name]. Example: “Open Gmail.”
Go to [website]. Ex.: “Go to google.com.
Call [contact name]. Ex.: “Call Mom.”
Text or Send text to [contact name]. Ex.: “Text Wife I’m running late.”
Email or Send email. Ex.: “Email Wife subject Hi message I’m running late, sorry.” You can also add CC and BCC recipients.
Note to self [contents of note].
Start a list for [list name].
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Canada lags U.S. in adopting help desk software as email, spreadsheets still prevail

Software Advice found that 37 per cent of Canadian prospective buyers are still using manual methods, while 26 per cent are looking to replace existing help desk software. Eleven per cent have multiple systems they are looking to replace and another 11 per cent have nothing in place.


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Synergis Software Helpdesk Recognized for Outstanding Technical Service and Support of Adept Engineering Data Management Software

Synergis Software, the developer of Synergis Adept Engineering Data and Document Management software, announced today that the company’s Helpdesk Team was globally recognized for its outstanding service and support by Helpdesk International (HDI), an independent professional association and certification body for the technical service and support industry. HDI recently released its top 50 elite players, and Synergis Software was ranked #8 on HDI’s CSAT Elite 50 list.
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Summer 2015 Rankings of the Best Help Desk Platforms, Based on User Reviews

The updated Grid℠ report for help desk software, published today by business software review platform G2 Crowd, ranks 10 products to help purchasers in their selections.

Zendesk, Desk.com and Freshdesk were named Leaders in the report, receiving high customer satisfaction scores with a large market presence.
TeamSupport, HappyFox, Help Scout and Agiloft earned high customer satisfaction scores with a smaller market presence than Leaders, and were named High Performers. TeamSupport earned the highest overall customer satisfaction score.

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