Monthly Archives: June 2013

Parature Unveils Social Customer Service Suite

Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering.The product suite includes Parature Social Monitor, a monitoring and response solution designed specifically … Continue reading

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IT Asset Management Solutions Acquires Liken’s SAM Business

Liken enhances ITAMS’ IT Asset and Software Licence Management services portfolio IT Asset Management Solutions (ITAMS), one of the UK’s longest established, vendor independent, consulting and technology companies specialising in IT Asset and Software Licence Management (SLM), today announced its acquisition … Continue reading

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Standalone RMM Managed Services Software Is Dead

Standalone RMM (remote monitoring and management) software is dead. Skeptical? Kaseya, Level Platforms and N-able Technologies have each been acquired in recent weeks as part as an accelerating trend toward platform diversification. MSP software suites are proliferating. Radical change won’t … Continue reading

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Alloy Software Launches Mobile Portal for Alloy Navigator Enterprise

Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile … Continue reading

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Kaseya Acquired by Insight Venture Partners

Global private equity and venture capital firm, Insight Venture Partners, has bought a significant stake in IT systems management software company, Kaseya, for an undisclosed sum. Insight Venture Partners managing director, Mike Triplett, said in a statement, “Kaseya is the … Continue reading

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EarthLink to Acquire CenterBeam for Managed IT Services

EarthLink agreed to acquire CenterBeam, a privately held information technology managed service provider with a 13-year track record of delivering cloud computing and hosted IT services, for $22 million. CenterBeam, which is headquartered in Sunnyvale, California, provides remote managed IT … Continue reading

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ManageEngine Offers New ServiceDesk Plus Pricing to Step Up ITIL Adoption

Those interested in getting in on ManageEngine’s (News – Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new pricing structure that should make ServiceDesk Plus more attractive to both small- and medium-sized businesses (SMBs) as well … Continue reading

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