Category Archives: IT Help Desk Software

LANDESK Partners with Nexthink to Leverage Powerful End-User IT Analytics

LANDESK today announced it will now be reselling Nexthink End-user IT Analytics as part of its LANDESK One Partner program. The partnership will allow joint customers to better serve their end-users by providing insight into IT challenges through relevant, contextual … Continue reading

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Help Desk Software Provider iSupport Software Announces Version 14

n a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world’s first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop … Continue reading

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Gartner Magic Quadrant 2013 for ITSSM Tools

Gartner Magic Quadrant 2013 for IT Service Support Management Tools IT service support management tools go beyond traditional service desk ticketing and reporting functions to address release governance and provide visibility into the production environment. I&O organizations aspiring to mature … Continue reading

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ITIL Simplified with ServiceDesk Plus – A Walk-through with Real-Time Scenario

We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus. This is a Real-time scenario that can happen to anyone. Imagine your payroll system going down by the end of the month. … Continue reading

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Parature Unveils Social Customer Service Suite

Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering.The product suite includes Parature Social Monitor, a monitoring and response solution designed specifically … Continue reading

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IT Asset Management Solutions Acquires Liken’s SAM Business

Liken enhances ITAMS’ IT Asset and Software Licence Management services portfolio IT Asset Management Solutions (ITAMS), one of the UK’s longest established, vendor independent, consulting and technology companies specialising in IT Asset and Software Licence Management (SLM), today announced its acquisition … Continue reading

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Standalone RMM Managed Services Software Is Dead

Standalone RMM (remote monitoring and management) software is dead. Skeptical? Kaseya, Level Platforms and N-able Technologies have each been acquired in recent weeks as part as an accelerating trend toward platform diversification. MSP software suites are proliferating. Radical change won’t … Continue reading

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