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Category Archives: IT Help Desk Software
LANDESK Partners with Nexthink to Leverage Powerful End-User IT Analytics
LANDESK today announced it will now be reselling Nexthink End-user IT Analytics as part of its LANDESK One Partner program. The partnership will allow joint customers to better serve their end-users by providing insight into IT challenges through relevant, contextual … Continue reading
Posted in analytics, IT Help Desk Software, Landesk
Tagged analytics, IT Help Desk Software, Landesk
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Help Desk Software Provider iSupport Software Announces Version 14
n a continuing effort to add value to its collaborative support solution, Version 14 focuses on mySupport, the world’s first end user support tool that enables end users to design their own custom support portals. End users can use drag-and-drop … Continue reading
Posted in help desk news, isupport, IT Help Desk Software
Tagged help desk news, isupport, IT Help Desk Software
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Gartner Magic Quadrant 2013 for ITSSM Tools
Gartner Magic Quadrant 2013 for IT Service Support Management Tools IT service support management tools go beyond traditional service desk ticketing and reporting functions to address release governance and provide visibility into the production environment. I&O organizations aspiring to mature … Continue reading
ITIL Simplified with ServiceDesk Plus – A Walk-through with Real-Time Scenario
We have with us, Bob an “ITIL Hero” who managed to simplify the ITIL Implementation using ServiceDesk Plus. This is a Real-time scenario that can happen to anyone. Imagine your payroll system going down by the end of the month. … Continue reading
Parature Unveils Social Customer Service Suite
Parature, a provider of cloud-based customer service software, announced today the general availability of its Social Customer Service Suite as part of its multichannel customer service offering.The product suite includes Parature Social Monitor, a monitoring and response solution designed specifically … Continue reading
Posted in help desk news, IT Help Desk Software, Parature
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IT Asset Management Solutions Acquires Liken’s SAM Business
Liken enhances ITAMS’ IT Asset and Software Licence Management services portfolio IT Asset Management Solutions (ITAMS), one of the UK’s longest established, vendor independent, consulting and technology companies specialising in IT Asset and Software Licence Management (SLM), today announced its acquisition … Continue reading
Standalone RMM Managed Services Software Is Dead
Standalone RMM (remote monitoring and management) software is dead. Skeptical? Kaseya, Level Platforms and N-able Technologies have each been acquired in recent weeks as part as an accelerating trend toward platform diversification. MSP software suites are proliferating. Radical change won’t … Continue reading
Posted in help desk news, IT Help Desk Software, Kaseya
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Alloy Software Launches Mobile Portal for Alloy Navigator Enterprise
Alloy Software, Inc., a leading provider of service management and asset management solutions, today announced the launch of the Alloy Navigator Enterprise Mobile Portal. Available for free to existing Alloy Navigator Enterprise 6 customers with active coverage, the new Mobile … Continue reading
Kaseya Acquired by Insight Venture Partners
Global private equity and venture capital firm, Insight Venture Partners, has bought a significant stake in IT systems management software company, Kaseya, for an undisclosed sum. Insight Venture Partners managing director, Mike Triplett, said in a statement, “Kaseya is the … Continue reading
Posted in help desk news, IT Help Desk Software, Kaseya
Tagged help desk news, IT Help Desk Software, Kaseya
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ManageEngine Offers New ServiceDesk Plus Pricing to Step Up ITIL Adoption
Those interested in getting in on ManageEngine’s (News – Alert) ServiceDesk Plus system have a whole new option, as ManageEngine announced a new pricing structure that should make ServiceDesk Plus more attractive to both small- and medium-sized businesses (SMBs) as well … Continue reading
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