A champion emerges in IT Service Management

In the crowded and mature IT Service Management (ITSM) market it is challenging to distinguish between the array of technology innovators and those few vendors able to deliver the true innovation which adds direct value to your business.

Differentiation in the ITSM market has moved on significantly from ticket tracking and basic self-service, to the provision of enterprise-wide service which offers cohesive knowledge management, collaboration and features, such as game mechanics, that are laser focused on the business needs.
Info-Tech Research Group, North America’s fastest growing full-service IT analyst firm, has unveiled their latest analysis of the ITSM space with the publication of the ‘2015 Enterprise Service Desk Software Vendor Landscape’.
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Where is the ITSM Industry Going?

Navvia, a company that helps organisations to design, improve, and manage their IT service management (ITSM) processes, revealed the results of its ninth annual ITSM Industry Survey earlier this month. The 35-question survey covered:
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Microsoft moves its tanks closer to the front in the service management wars

We’ve been predicting the field service management wars at diginomica for some time now. Last year Oracle fired off an opening salvo with the acquisition of TOA Technologies.

Yesterday Microsoft moved its tanks closer to the front with the purchase of FieldOne, a 53-strong New Jersey-headquartered provider of cloud-based field service applications.

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Free ITSM Handbook

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Free ITSM handbook – The Brainy Book for Smarter ITSM by
ManageEngine ServiceDesk Plus. Download this ebook and get started with smarter
ITSM.

Download here – http://ift.tt/1fLBqiT

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IT Service Desk Best Practices

Here is a quick list of IT service desk best practices from ManageEngine – http://ift.tt/1JjLRRS

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It will help you be prepared, provide great service, and ensure end-user
satisfaction.




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ITIL Change Management – Tips & Tricks

Here i am sharing a tip from ServiceDesk Plus on ITIL Change Management.

Through ManageEngine ServiceDesk Plus, you can auto-assign change manager to any change request. Here is a step by step tutorial on the same with real-time examples.

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7 Reasons Why Help Desk Software is Better Than Email

Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that they couldn’t do with email. A dedicated help desk software can outdo email in many different ways; here are seven areas where specific software tends to work better.
 

A Software Advice survey found nearly half of respondents have no plans to increase or decrease the amount spent on help desk software in 2015.

Despite the prevalence of cloud-based systems in the help desk software market, 68 percent of respondents to a survey from Software Advice said they use on-premises systems. – See more at: http://ift.tt/1CPwp2B

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