Many small businesses rely on email to keep track of their customer help desk functions, rather than using a dedicated help desk ticket tracking system. Although email might seem simpler, ticket tracking actually allows businesses to do many things that they couldn’t do with email. A dedicated help desk software can outdo email in many different ways; here are seven areas where specific software tends to work better.
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A Software Advice survey found nearly half of respondents have no plans to increase or decrease the amount spent on help desk software in 2015.
Despite the prevalence of cloud-based systems in the help desk software market, 68 percent of respondents to a survey from Software Advice said they use on-premises systems. – See more at: http://ift.tt/1CPwp2B
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