SupportBee launches web tool for headache-free email support (exclusive)

In the future, sitting on hold for hours listening to a robotic-sounding “customer-support rep” tell that you your call “matters,” will be a thing of the past.

Today’s tech startups are already setting themselves apart by offering fast and headache-free customer support. As a result, the online helpdesk business is growing with companies like Beetil (acquired by Citrix this month) and Gripevine (a customer complaints service) offering new services.
The next contender in the space is SupportBee, a startup founded in 2010. Launching today, its service should make it easier for companies to answer customer support tickets via email in record time. SupportBee functions as an online helpdesk for Gmail support. The customers that are already using the beta are tech startups and small to medium-sized businesses. It does not support Outlook, typically used by larger companies.

Read more @ http://venturebeat.com/2012/09/26/supportbee-launches-web-tool-for-headache-free-email-support-exclusive/

via Blogger http://blog.ithelpdesksoftware.com/2012/09/supportbee-launches-web-tool-for.html

Advertisements
This entry was posted in help desk news, IT Help Desk Software and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s