According to Info-Tech Research Group, “FrontRange™ ITSM is not simply HEAT rebranded. It’s an entirely new software product aimed at more mature Service Desks. If an integrated full service catalog is a requirement, FrontRange ITSM should be on your shortlist.”
The report also points out that, “HEAT is one of the most well-known Help Desk solutions with a solid reputation [and] FrontRange ITSM is a new and distinct product focused on the full scope of IT Service Management.”
“After over 20 years of experience in IT solutions, FrontRange has definitely learned a thing or two about what our customers want and need,” said Jon Temple, president and CEO at FrontRange. “It is an honor to be recognized by Info-Tech Research Group as a ‘champion’ in the IT market and consider the inclusion of FrontRange as further affirmation of our vision which is to deliver superior business performance through the relentless improvement of service quality.”
FrontRange’s strengths, as noted by Info-Tech Research Group, include:
- A fully integrated and automated workflow
- Full service catalog offering with shopping cart functionality — the only vendor within this study with this offering
- Option for built-in Remote Desktop and server management
- Fully built-out, configurable self-service portal
Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes pay tribute to the contribution of exceptional vendors in a particular category.
TWEET THIS: .@FrontRange is a “champion” in #ITSM – Info-Tech Research Group #analyst http://bit.ly/R86HKr
Download the report now on the FrontRange website: (www.frontrange.com/infotech/)
FrontRange is the global leader in Hybrid IT Service Management (ITSM) solutions for enterprises of all sizes. FrontRange is the only ITSM provider in the world that delivers Service Management software with fully integrated Voice Automation and Client Management capabilities on-premise and in the cloud. FrontRange manages millions of service interactions a day for more than 15,000 leading organizations around the world. FrontRange enables customers to deliver world-class service while maximizing operational efficiencies with reduced cost and complexity. FrontRange is headquartered in Pleasanton, Calif., and can be found at www.frontrange.com/
About Info-Tech Research Group
With a paid membership of over 25,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has a fourteen-year history of delivering quality research and is North America’s fastest growing full-service IT analyst firm.
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