Help Desk – a profit centre or a cost?

Steve Potts focuses on a mission critical part of any managed services offering – the Help Desk

In the first article, the focus was on balancing the eight factors in building a recurring revenue IT support business model. In this fifth article in the series, we will focus on a mission critical part of any managed services offering – the Help Desk.

Here are some of the things you need to consider when transitioning from a traditional break fix model to becoming a successful managed service provider.

Read more @ http://www.channelpro.co.uk/advice/7283/help-desk-profit-centre-or-cost

via Blogger http://it-help-desk-software.blogspot.com/2012/09/help-desk-profit-centre-or-cost.html

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