Having a good help desk software(iKode Helpdesk X) package is also good management practice for the feedback it provides into areas where there is scope for improvement.
Regular problems can be dealt with by a knowledge base. Improved efficiency and information sharing, for your customer service representatives.
100% web base helpdesk enhances the communication between your company and your customers all over the world.
Easy language translation. (English, German, Bulgarian, French, Hungary, Portuguese, Greek and Chinese included.)
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