Previously, Devlyx had struggled with performance issues with the checkout process that had a direct negative impact on customer satisfaction, and ultimately on retailers’ bottom lines. Devlyx selected Kaseya’s retail solution in order to efficiently and remotely manage the IT and communication infrastructures of its retail end-users, as well as oversee a wide range of necessary IT administrative tasks. Devlyx uses Kaseya’s audit and inventory, remote access, patch management, monitoring, software deployment and reporting modules to carry out a wide range of tasks, from updating security, to implementing upgrades and patches, or installing new software versions across all active retail devices.
With the retailers’ dependence on rapidly growing technology, Devlyx was not able to successfully manage retailers’ IT infrastructures using its reactive approach and tools. Since implementing Kaseya’s solutions, Devlyx no longer has to wait for customers to call technical support when they have IT difficulties. By proactively undertaking management on every single device on a consistent basis, the vast majority of ad-hoc support calls are now avoided.
“Our customers are retailers, not IT specialists,” said Claude Esquirol, technical director at Devlyx. “Their job is to sell, and our job is to guarantee that the technology they use and their point-of-sale terminals are performing exactly as they should. By using Kaseya’s solutions, we’re able to monitor in real time to see if there are any incidents or risks that might limit our customers’ selling capabilities. This has resulted in us offering improved service. Kaseya also allows our team to efficiently manage the IT equipment of our customers without hindering their day-to-day retail activities.”
Devlyx brought in Kaseya two years ago, and the two companies are continuing to collaborate to customize the retail version of the software in order to further improve service to the retailer end-users.
“By working with Kaseya to remotely manage the IT setup of its customers and automate tasks, Devlyx has enabled retailers to focus on value-added activities rather than getting bogged down with IT administration,” said Koby Amedume, EMEA marketing director at Kaseya. “It’s exciting to be working with Devlyx to tailor solutions to meet the changing IT requirements of retailers of all sizes.”
Devlyx is a leading software provider for sales, collection and management in the retail sector. Its 6,500 customers are mostly made up of news agents and bookshops, as well as a number of customers who focus on mass distribution. Devlyx has around thirty employees based at its headquarters in the south of France, and the company works with retail customers all over the country. http://www.devlyx.com : www.devlyx.com/
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Kaseya is the leading global provider of IT Systems Management software. Kaseya solutions empower everyone — from individual consumers to large corporations and IT service providers — to proactively manage and control IT assets remotely, easily and efficiently from one integrated Web-based platform. Kaseya solutions are trusted by IT service providers, and in a wide variety of industries, including: banking, consumer packaged goods, education, financial services, government, healthcare, military, real estate, retail and transportation. The company is privately held with over 32 offices in 20 countries. To learn more, please visit http://www.kaseya.com : www.kaseya.com/
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Heather C. Lowles
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The Kaseya Team
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