I talk to a lot of IT pros that still believe that social media is all about people taking pictures of their food. Although there is still some of that going around, the reality is that social media, when used appropriately, can have positive benefits for all facets of IT. In this article, I’ll talk about five ways that social media can be a positive force.
This article focuses on IT as a consumer of social media services, not as a driver in the organization. Frankly, I’m pretty much focused on Twitter here, too. For me, Twitter has become an invaluable tool.