Freshdesk Sweetens its Customer Support With SugarCRM and Salesforce Integrations

Walnut, CA (PRWEB) August 01, 2012

Today Freshdesk, the growing online help desk software, announces two more ways for brands to engage with their customers, using tools and platforms they already are familiar with. Freshdesk is integrating with Salesforce and SugarCRM, giving sales and support teams the ability to seamlessly collaborate, manage and interact with all of their customers.

When a customer submits a support query, support agents are able to see which sales person closed the deal and who is currently working with them, giving support teams more information to prioritize issues and determine the amount of attention needed for each request. Furthermore, sales managers can see if their customers are already in the process of receiving customer support, or have support questions before picking up the phone to follow up on a lead.

via Blogger

This entry was posted in help desk news, IT Help Desk Software and tagged , . Bookmark the permalink.

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