Why is IT Help Desk Software Even Necessary?

For the longest time I kept asking why IT help desk software was even necessary. I think that I really didn’t understand the purpose of the program and therefore was unable to recognize its importance. I was thinking it was software for those who didn’t have an IT department. It turns out that this is the kind of program that can set your IT department on fire. In the good way, of course.

Read more @ http://www.cynergysoftware.com/why-is-it-help-desk-software-even-necessary/

via Blogger http://it-help-desk-software.blogspot.com/2012/07/why-is-it-help-desk-software-even.html

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