A poor user experience can kill businesses running customer-facing applications in the cloud. To complicate matters even more, typical user feedback such as “the application is running too slow” is not often specific enough to pinpoint and fix the problems before the business is impacted.
To help IT organizations deliver what end users want, BMC Software BMC +2.02% has created a “chart and compass” to quickly map and navigate the end user experience. BMC End User Experience Management is a powerful solution that helps IT organizations rapidly diagnose and improve customer satisfaction rates. In the latest release, BMC has extended this powerful solution to include applications running in the cloud, with visibility from the end user all the way back to the code.