Unfortunately, when you have a small business it can be harder to provide efficient client care due to lack of personnel. Fortunately, due to cloud-based customer support apps small businesses can now provide excellent customer service by using enterprise level customer support applications, and visually integrated help desk applications.
Help desk online software usually allows your customers to submit issues via a ticketing system so that customer service reps (which might be you) can answer the questions or fix the issues in a streamlined manner. Typically the customer can indicate whether the issue is urgent or not and issues will be ordered for the agents in terms of importance and when they were sent by the client and can even be directed to the correct department for servicing.
Often times, before the user enters their problem to be sent to the agent, the help desk software will direct the user to some possible solutions first. These solutions are based on the words they used on their question, then finally only allowing them to send the ticket if nothing in the database matches their needs.
Help desk applications are becoming essential to doing business well. If you don’ t have any yet, you should consider the two leading online customer support solution Zendesk and Desk.com but also take a look at these five less known solutions for better customer care.