OneDesk is web-based help desk software that allows companies to collaborate with customers, answer their questions and resolve their ticket items. It facilitates communication between all stakeholders and allows companies to keep customers updated on the status of their issues. With OneDesk, the whole team can get involved and take action on customer requests quickly.
OneDesk is integrated with a suite of applications that includes feedback, ideas, requirements and issues/tasks management, issue tracking, and roadmapping/release management.
You can check it out here: http://www.onedesk.com/features/help-desk/
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