Baillie Gifford Chooses Cherwell for Customization, Automation and Seamless Upgrades

With the aim to find a new Service Desk software solution that offered complete customization and seamless upgrades, Baillie Gifford initially reviewed a range of products against a set of key features to ultimately select Cherwell Service Management™ from Cherwell Software®.


According to Rob Whittaker, Baillie Gifford’s IT service desk manager, three things stood out about Cherwell.  Firstly, how intuitive the product is. With some of the products reviewed, it was difficult even to see how to log a call at first glance. Secondly, Cherwell’s one-steps (launched manually or automatically) would help his team to save time and automate regular, repeatable tasks. Lastly, Cherwell’s codeless configuration technology and seamless upgrades could potentially save time and effort.

Read more @ http://www.cherwell.com/nr/baillie-gifford-chooses-cherwell-for-customization-one-step-automation-and-seamless-upgrades

via Blogger http://it-help-desk-software.blogspot.com/2012/07/baillie-gifford-chooses-cherwell-for.html

Advertisements
This entry was posted in help desk news, IT Help Desk Software and tagged , . Bookmark the permalink.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s